Warehouse Location:
- Commerce, Los Angeles, 90022, United States
- Gibsonville, NC, 27249, United States
Processing Time:
Almost all orders will be shipped out within 12-48 hours.
Shipping Time:
| USA | 2-5 Business days, Tax-Free.Free shipping |
|---|---|
| Europe/Asian Countries/Canada/Mexico/ New Zealand/ Australia | 5-15 Business days. Shipping costs and Tax will depend on your country. |
| United Kingdom | 4-8 Business days,Tax-Free. |
| Other Country | 7-21 Business days. Shipping costs and Tax will depend on your country. |
Shipping Partners:
USPS, UPS, FedEx, DHL,Royal Mail, etc. Discreet Packaging
Track your order:
Once shipped,you will recieve the tracking number in your mailbox.
Order Cancellations Policy:
- <24 hours (Haven't been shipped) : 5% cancellation fee
- ≥24 hours (Haven't been shipped) : 25% cancellation fee
- Once shipped : Can’t be canceled
Refund Policy:
You can get a refund in the following cases:
- Never received your order – Full refund, or resend it for you if you’re willing to wait.
- Received the wrong product – Provide us with photos of the wrong product and we will refund or resend a correct product for you.
- Received the damaged product– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation. If it's product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.
Return Policy:
We offer 30 days easy return service.But you must ensure that the package has never been opened and the product has never been used,you need to provide the necessary photos and videos as evidence.Then, we will give you the return address, you just need to send it to the address according to our request (we will cover the shipping cost).
For any issues,please email us: [email protected] or Call/SMS us: +1 (203) 548-9557.
