Shipping Guide
We provide Free & Discreet shipping with the tracking numbers on all orders. Please refer to the below sections for more details.
Section1 : Processing and Shipping time:
In-Stock Torso Toy ( USA/EU Warehouse): 12-24 Hours Processing time + 2-5 Days Shipping time.
The following are our USA warehouse location and some examples of real tracking numbers (From Western warehouse to all states):
Western warehouse location
Eestern warehouse location
Not In-Stock Torso Toy : Will be shipped directly from our China factory. 3-5 Days Processing time + Shipping Time (Depends on your location)
Here is the shipping time table:
| USA | Free Shipping Option : 7-15 Days; Expedited Shipping Option : 3-6 Days |
|---|---|
| Europe/Asian Countries/Canada/ New Zealand/ Australia | Free Shipping Option : 7-15 days, Tax-Free; Expedited Shipping Option : 3-6 days, Complete customs clearance and pay duties by yourself. |
| United Kingdom | 4-8 Business days,Tax-Free. |
| Other Country | 7-21 Business days.(Depends on your location) |
The following are some examples of real tracking numbers (Dispatch from china):
Section2 : Track your order
- Our shipping partners are USPS, UPS, FedEx, DHL,Royal Mail, etc.
- Once your order is shipped your will get a tracking number in your email box.
- You can track your package and contact the courier to arrange a suitable day for delivery if you need it.
Track your order as follow:
- For other carriers, you can track it at https://www.17track.net/ with the tracking number.
- You can also contact us via email [email protected] or phone +1 203-548-9557 to get the latest status of your package.
Section3 : Discreet Packaging
All torso toy will be packed in a plain carton box. There will be no information indicating that it’s a sex toy.Here are sample photos of the package:
Note: For other countries (excluding the USA), the Carrier or Customs may open the package for inspection to determine import taxes.Please don’t worry about this, they will not damage the product.
Section4 : Shipping Destinations
We can make shipments for lots of countries and regions all over the world, However, due to import laws, we DO NOT SHIP to the following destinations:
Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.
Section5 : Never received & Package was damaged by the carrier
- If you never receive your package, please contact us ASAP and we will resend it for you.
- If the package is damaged by the carrier, please complain to the local carrier service provider. At the same time, take some photos of the damaged product and send it to us, and we will assist you in handling it.
Section6 : Wrong or Damaged product received
Please contact us and provide some necessary photos as evidence, and we will immediately send you the replacement.
For more questions, please contact us via email [email protected] or call us +1 203-548-9557.You can also fill in the following form to get a reply (usually within 12 hours).